VivoBet1500 Contact: Support, Email & Live Chat

We offer two support channels: live chat and email. Live chat is the quickest route for anything time-sensitive, such as a payment that hasn't appeared or trouble signing in, and it is generally available every day of the week, although we haven't published fixed hours, so availability can vary. Email suits longer or more detailed queries, particularly if you need to attach documents or screenshots. Write to us at [email protected] and we'll pick it up from there. We don't offer support through any other channel, so please be cautious of anyone claiming to represent us elsewhere.

A little detail at the start saves a lot of back-and-forth. Please tell us your username and the email address registered to your account, then describe what happened in plain terms: what you expected, what you saw instead and roughly when. Screenshots are very helpful, especially of error messages. For payment queries, add the transaction ID, the amount, the date and the method you used. Never send your full card number, password or security codes. Our team will never ask for them, and keeping them private protects your account.

Live chat is designed for immediate replies, so you can usually be talking to an adviser within a short wait. Emails take a little longer because each one is read and handled individually, and we aim to respond as promptly as we can. Complex matters, such as anything needing a check by a specialist team, may take extra time, and we'll tell you what to expect rather than leaving you guessing. If you haven't heard back and it feels too long, reply to your original email so the thread stays together and nothing gets lost.

As a UK-regulated brand, we verify the identity and age of every player. After you register, you'll be asked to confirm your email and complete identity checks, and we may request documents such as photo ID or proof of address. If you're stuck, contact us and we'll explain exactly what's needed and why. We can also help with login problems, updating personal details and questions about your account status. Please send documents only through the secure routes our team points you to, and make sure images are clear and complete.

If you need help with deposits or withdrawals, we can look into it with you. We support Visa, Mastercard, PayPal, Apple Pay, Trustly, Paysafecard, Skrill and Neteller, all in GBP. As a guide, e-wallet withdrawals are typically processed within 24 hours of approval, while cards and bank transfers usually take one to three business days. Limits and timings can vary by method and account status. When you write to us about a payment, include the transaction ID and method so we can trace it quickly.

If we've got something wrong, we want to know. Start by contacting us through live chat or email with the details, and ask for your complaint to be logged as a formal complaint if you'd like it handled that way. Our team will review it and reply with an outcome and explanation. If you're not satisfied with our final response, you have the right to take it further. As a UK Gambling Commission licensed operator, we must work with an approved alternative dispute resolution service, and we'll point you to the right one. You can also raise concerns with the UK Gambling Commission itself.

Gambling should stay enjoyable, and you're always in control. If you'd like to set deposit limits, take a short break or close your account, tell us and we'll act on it promptly. You can also self-exclude, and we support GAMSTOP, the national scheme that blocks access to licensed UK gambling sites. If you're worried about your play or someone else's, please reach out; there's no judgement. Gambling is only for adults aged 18 and over. Please play within your means and never chase losses.