VivoBet1500 Privacy Policy 2026 | Your Data, Explained

When you register, we ask for your name, date of birth, address, email address and a password. To meet our legal duties as a UK-regulated operator, we also collect identity documents during verification, such as a passport or driving licence, and proof of address. As you play, we record your deposits, withdrawals, bets, bonus activity and the limits or restrictions you set. We also gather technical details like your IP address, device type, browser and login times, along with messages you send our support team through live chat or email.

We use your details to open and run your account, process payments, pay out winnings and let you claim any offers you opt into. Verification checks confirm you are over 18 and help us prevent fraud, money laundering and underage play. We also use account data to spot signs of harmful gambling, so we can step in with reminders, limits or support. Beyond that, we use information to answer your questions, keep our platform secure, improve our games and services, and, only where you have agreed, send you marketing you can switch off at any time.

Data protection law requires us to have a valid reason for every use of your information. Most of what we do is necessary to carry out our agreement with you, such as running your account and handling payments. Many checks are required by law and by the UK Gambling Commission, including identity verification and anti-money-laundering controls. We rely on legitimate interests for things like securing our systems and preventing abuse, always weighing this against your rights. Where we send promotional messages or use non-essential cookies, we rely on your consent, which you can withdraw whenever you like.

We never sell your personal data. We share it only where needed, with payment providers such as card networks, PayPal, Trustly, Skrill and Neteller to process transactions, and with identity and fraud-prevention services that help us complete verification. Our games run on content from studios including Pragmatic Play, NetEnt, Play'n GO, Evolution, Red Tiger and Big Time Gaming, who receive only what is necessary to deliver play. We may also disclose information to the UK Gambling Commission, law enforcement, courts or other authorities when the law requires it, and to self-exclusion schemes such as GAMSTOP.

We keep personal data only for as long as we have a genuine reason to. While your account is open, we hold the information needed to run it. After closure, we retain certain records for the periods required by gambling, tax and anti-money-laundering rules, which can run for several years. Identity documents gathered during verification are kept for the same regulatory reasons. Once a retention period ends, we delete the data or anonymise it so it can no longer identify you. If you have self-excluded, we keep enough information to honour that choice.

You have meaningful control over your information. You can ask to see the personal data we hold about you, request corrections to anything inaccurate, and ask us to delete data we no longer need, subject to our legal retention duties. You can object to certain uses, ask us to restrict processing, and request a portable copy of data you provided. You may withdraw marketing consent at any moment through your account settings or by following the opt-out in any message. If you are unhappy with how we respond, you can complain to the Information Commissioner's Office.

Protecting your information is central to how we operate. Data moving between your device and our platform is protected with SSL encryption, and access to personal records is limited to team members who need it for their role. Our verification process, including KYC checks and age verification, helps keep accounts in the right hands. We review our safeguards regularly. No system is ever completely risk-free, so please use a strong, unique password, keep your login details private and tell us promptly if you suspect anyone else has accessed your account.

We use cookies and similar tools to keep you signed in, remember your preferences, protect against fraud and understand how our site is used. Some are essential for the platform to work, while others, such as analytics or marketing cookies, are optional and only used with your consent. You can change your choices at any time through your browser settings or our cookie preferences. For a full breakdown of which cookies we use and what each one does, please read our separate cookie policy.

If you want to exercise any of your rights, or simply have a question about this policy, our Data Protection contact handles every request. Reach them through your account's support options, by live chat or by email, and mention that your message is a privacy request. We may ask you to confirm your identity first so we can protect your information from anyone pretending to be you. We aim to respond promptly and will always explain our decision if we cannot fully complete a request.

We may update this policy from time to time, for example when our services, our suppliers or the law change. When we make an important change, we will let you know through the site or by email, and the latest version will always be available here with its effective date. We encourage you to look it over now and again. Gambling should stay a form of entertainment, so if it ever stops being fun, use our deposit limits and time-outs, or contact GAMSTOP or GamCare for free, confidential support.